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B. Rüger:
"Influence of passenger behaviour on railway-station infrastructure";
in: "Sustainable Rail Transport", herausgegeben von: NewRail - Newcastle University; Springer International Publishing, Cham, 2018, (eingeladen), ISBN: 9783319785431, S. 127 - 160.

The behaviour of passengers has a major influence on operational components such as passenger flows in railway stations, passenger exchange times and thus the punctuality of trains. This paper deals with the influence of passenger behaviour and passenger needs on the infrastructure facilities of transport stations.
Passengers on long-distance transport arrive at the train station before departure early and would like to use the infrastructure at railway stations such as for example shops. In particular, bringing along luggage usually hinders them in this, which is why there is a need for short-term luggage storage.
Regarding the behaviour during the use of stairs, escalators and lifts, different influences are noticeable particularly in terms of performance capacity. In the case of lifts, as a rule, a maximum of 50% of the maximum occupancy rates noted in the cabins is achievable. In the case of escalators, with the suggested parameters in the guidelines for dimensioning, the flow rates can in the ideal case be achieved. In railway stations with a high passenger and luggage volume, performance capacity can however amount to less than half.
Passenger distribution along the platform has a significant influence on passenger exchange time and thus on hold time and operating quality. This shows that most passengers orient themselves to the deboarding situation, which leads in part to a very pronounced unequal distribution along the platform. This in turn results in the overloading of individual doors and significantly extended passenger exchange times.

Passenger behaviour, passenger distribution, railway stations

http://dx.doi.org/10.1007/9783319785448