B. Rüger:
"Baggage Handling";
in: "Sustainable Rail Transport", herausgegeben von: Newcastle University; Springer International Publishing, Cham, 2017, (eingeladen), ISBN: 978-3-319-58643-4, 20 S.

Kurzfassung englisch:
In order to be "competitive" as a railway, operating efficiency counts as an im-portant imperative. In the context of railway carriage interior planning this is often made subordinate to other substantial aspects such as for example, expediency. This leads in practice to the opposite wished for result. Misunderstood operating ef-ficiency concepts such as a maximal utilization of space for seating can in reality lead to a decline in operating efficiency, operational problems and in incidents to se-rious safety risks.
Luggage is one of the main reasons why people choose their car instead of pub-lic transportation. In order to support more sustainable and active forms of mobility, it is necessary to develop ground-breaking logistic systems not only for travellers themselves but also for their luggage...............

vehicle interiors, customer focus, needs and expectations, baggage handling

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