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P. Matzenberger, V. Benz, B. Rüger:
"baggageless - baggage logistic system";
Vortrag: 4^th International Conference on Road and Rail Infrastructure CETRA 2016, Sibenik/HR; 23.05.2016 - 25.05.2016; in: "Road and Rail Infrastructure IV", (2016), ISSN: 1848-9850; S. 823 - 829.

Luggage is one of the main reasons why people choose their car instead of public transportation.
In order to support more sustainable and active forms of mobility, it is necessary to
develop ground-breaking logistic systems not only for travellers themselves but also for their
luggage. Due to the complexity of efficient and customer-oriented independent "public luggage
transport" and as a first step, an exploratory project "GepäckLoS" (founded by the Austrian
Ministry for Transport, Innovation and Technology and the the Austrian Research Promotion
Agency) considering all reasonable, possible and thinkable options was launched. In order to minimise the development risks it was first necessary to survey and define all requirements. Therefore, extensive customer surveys were conducted. With the data assembled there is now a secondary project with the purpose of developing a goal-oriented and efficient system.

Baggage transportation, Baggage service, Customer needs and expectations