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P. Matzenberger, V. Hartl-Benz, B. Rüger:
"Baggage transport system - passenger's requirements";
Vortrag: Railcon 2016, Nis; 13.10.2016 - 14.10.2016; in: "Proceedings", (2016), ISBN: 9788660550608; S. 45 - 48.

Luggage is one of the main reasons why people choose their car instead of public
transport. In order to support more sustainable and active forms of mobility, it is necessary to
develop ground-breaking logistic systems not only for travellers themselves but also for their
luggage. Due to the complexity of efficient and customer-oriented independent "public
luggage transport" and as a first step, an exploratory project "GepäckLoS" (founded by the
Austrian Ministry for Transport, Innovation and Technology and the the Austrian Research
Promotion Agency) considering all reasonable, possible and thinkable options was launched.
In order to minimise the development risks it was first necessary to survey and define all
requirements. Therefore, extensive customer surveys were conducted. With the data assembled
there is now a secondary project with the purpose of developing a goal-oriented and efficient
system.

Baggage transportation, Baggage service, Customer needs and expectations