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B. Rüger, B. Stadlmann, H. Graf:
"Basics For Efficient & Customer-Friendly Luggage Locking";
EURAILmag (eingeladen), 27 (2013), S. 162 - 165.

LOCKING UP LUGGAGE AT A RAILWAY STATION IS A Passengers killing time while waiting for departure
BASIC SERVICE MANY PASSENGERS WANT TO USE.
LUGGAGE IS OFTEN A DISTURBANCE, ESPECIALLY WHEN
PASSENGERS TRY TO USE THEIR TIME EFFICIENTLY, LIKE
FOR SHOPPING, FOR MEETINGS, OR FOR SIGHTSEEING.
MOST OF TODAY´S LUGGAGE LOCKERS DO NOT FULFIL
THE NEEDS OF MODERN TRAVELLERS. THIS PAPER
GIVES AN OVERVIEW OF ALL THE NEEDS AND EXPECTATIONS
OF PASSENGERS WITH REGARDS TO LUGGAGE
STORAGE AT THE STATION. IT ALSO HIGHLIGHTS THE
BENEFITS FOR STATION OPERATORS WHO OFFER SUITABLE
AND ACCEPTED STORAGE SYSTEMS.

Gepäck, Kundennutzen, kundenfreundlich

http://publik.tuwien.ac.at/files/PubDat_226478.pdf